What warranty do you offer?
We warrant the cable against defects in material and workmanship for 12 months from shipment or 18 months from manufacture, whichever comes first, provided it is stored, installed and operated within the limits stated in the standard. The warranty covers replacement of the cable, not consequential costs.
Do you provide installation guidance?
Yes. We supply installation instructions covering storage, drum handling, pulling tension, bending radius, minimum laying temperature and earthing of the armour. For MV projects we can also review the termination and jointing method with your contractor before work starts, which prevents most of the failures we see in the field.
Will you investigate a failure on site?
For a significant claim we first review the failure mode against photographs, the installation record and the test data, because most cable failures trace back to mechanical damage during laying or to a faulty termination rather than to the cable itself. If the evidence points to a manufacturing cause, we arrange for our engineer to attend or to work with a local third-party inspector.
Will a repeat order be manufactured identically?
Yes. The approved drawing, compound source and construction are recorded against your item code, so a repeat order is produced the same way. If a material or process change becomes unavoidable, we tell you before production rather than after delivery.
How do we place a first order?
Send the specification or bill of quantities, the destination port and the required delivery date. We come back with a technical clarification if anything is ambiguous, a quotation stating the metal base, and a draft proforma invoice once you confirm. From deposit to shipment we keep you updated with production photos and the test schedule.